It has happened to the best of us, but Tory MP Ian Liddell-Grainger has perfectly described the pain of being stuck in a call centre queue. He was talking about a call to the Rural Payments Agency, but could apply to any hotline horror. (I particularly like his description...
Oh dear. By quoting the former deputy prime minister directly, I appear to have upset him.This morning John Prescott posted a blog and tweet about his...